Terms & Conditions

lovewalls.com is passionate about producing the highest quality wall murals and we use the latest printing technologies to make this possible. Our website is meticulously developed to give the user an enjoyable experience while navigating the fun and easy to use interface. We strive to give our customers an extraordinary service and try to ensure that all details, descriptions and prices that appear on our website are correct (E&OE). In the event of a mistake, we reserve the right to change the list price without prior notice. All prices are quoted in GBP including VAT. Delivery charges are additional.


Cancellation and Refund

1.1 – In the unlikely event that a problem occurs with your order, we will provide you with a refund or replacement at the earliest convenience. However, there are a few things stated below that we are unable to provide a refund or replacement for:


1.2 – Bespoke orders cannot be changed once the designs have been printed. Wall dimensions entered at the order customisation page are deemed to be correct and will correspond with the print measurements. If the product does not fit, no refund will be given as the company cannot be held accountable for incorrect measurements provided by the customer.


1.3 – As soon as the order is received and processed, you will be unable to change any aspects relating to the purchase.


1.4 – In the unlikely event that your wallpaper has not been delivered and/or damaged or missing by the courier, we reserve the right to refund only after our courier has investigated and refunded lovewalls.com before refunding you, the consumer.


1.5 – On receiving the goods, it is crucial that you check that there is no visible damage to the packaging. lovewalls.com can only refund or replace damaged goods if the courier has been notified on delivery. Please retain all relevant information of the damage to the goods and its packaging so we can then make an insurance claim towards our courier service.


1.6 – When in receipt and opening the product, please carefully check the order for any print defects. We operate a quality control procedure and it is extremely unlikely for a product to be shipped with any printing defect.


1.7 – Due to the fragile nature of the product, it is possible to scratch or mark the wallpaper if not handled in a careful manner. We cannot refund or replace goods that are scratched or marked. All goods are photographed for quality insurances to cover lovewalls.com.


1.8 – All wallpaper is printed in drops with an overlay on either side. It is required that customers follow the installation guide provided in order to ensure the wallpaper is installed correctly. If the installation guide is not followed and the wallpaper has been installed incorrectly, lovewalls.com cannot be held liable for an incorrect installation, nor can it offer any refund for incorrect installation.


1.9 – All wallpapers are printed slightly larger than the sizes entered at the order customisation page, this is to ensure a quality fit. We cannot refund or reproduce any custom wallpaper due to size issues.


1.10 – Occasionally, there may be a slight differentiation in hue or colour on each separate wallpaper panel. We use the very latest printing technologies, but the differentiation in colour can still occur.


1.11 – lovewalls.com cannot be held responsible for images uploaded and/or cropped on our website. All images are automatically processed and sent to production. As a result, it is required by all customers to ensure that dimension entered are correct and the crop tool is used correctly to adjust the image as seen fit.


1.12 – Before wallpaper is printed, the image is enlarged and can mean that pixelation or mottled effects can occur. We highly recommend requesting a sample if you are unsure of the image quality. We cannot refund or reprint wallpapers due to these effects.


1.13 – Computer monitors vary and will show different colour variations to the actual print that you receive. Due to this matter we are unable to refund or reprint.


1.14 – In the unlikely event of a defect passing quality control a refund or replacement order will be issued at the earliest convenience.


1.15 – The customer should use the adhesive recommended by lovewalls.com who shall not be liable for any loss, damage or expense suffered by the customer if any other adhesive is used.


1.16 – lovewalls.com undertakes to replace goods proving to be defective free of charge.


1.17 – Under no circumstances does the lovewalls.com accept liability for consequential or incidental loss, expense suffered or incurred by the Buyer.

1.18 - If you wish to return your order for any reason we will accept the goods back within 7 days of receipt and we will refund you the full purchase price.

Before returning your wallcovering order you must contact LoveWalls Customer Support or alternatively you can fill out our Returns Form.  If assistance is required, please email us at support@lovewalls.co.uk or call us on 020 8*** ****

The order must be returned unused in its original packaging using a signed for delivery service for proof of delivery back to us.

We are unable to accept returns for wrongly measured walls or for any damage caused by incorrect installation procedures.  We recommend the use of an experienced professional decorator if you are unfamiliar with the techniques required for hanging wallcoverings.


Site Conditions

2.1 – The customer is at all times responsible for preparing all hanging surfaces as he/she/they consider appropriate and correct for the wallcovering to be installed.


2.2 – lovewalls.com has no control over, nor any responsibility for the preparation which takes place and accordingly will not accept any responsibility for any loss, damage or expense incurred or suffered by the customer as a result of unsatisfactory wall preparation.


2.3 – While lovewalls.com will endeavour to ensure that any information as to the preparation of hanging surfaces is appropriate, any published or verbal information rendered by lovewalls.com in this respect should not be treated any more than assistance and under no circumstances will such information render lovewalls.com liable in any way in contract or in tort.



3.1 – Damages that occur to the product or to the installation area during the process of fitting the wallpaper are the sole responsibility of the customer.


3.2 – The customer is responsible for ensuring that the wallpaper is correctly installed. Any damage e.g. rips, tears, cuts that occur during the hanging process are solely the responsibility of the customer.


3.3 – Similarly, any damage that occurs due to incorrect installation or poorly prepared wall surfaces is also the responsibility of the customer.


3.4 – It is possible to hang the wallpaper sold by lovewalls.com yourself. If you are not familiar with hanging wallpaper we suggest that you contact a decorator who will be able to hang the product on your behalf. This will usually result in you having a better finish.


3.5 – Both our standard wallpaper and our self-adhesive wallpaper have a smooth finish. Our standard wallpaper has a semi-gloss, vinyl effect texture. Our self-adhesive has a soft, matte finish. No refund or reprint will be processed for issues regarding the texture of the print.


3.6 – Each wallpaper panel comes surrounded with a white border edging which will need to be trimmed before installation. Any damage resulting from this process is the sole responsibility of the customer.


Uploaded images

4.1 – lovewalls.com cannot be held responsible for any copyright infringement resulting from uploaded images. The use of any uploaded images are the responsibility of the customer and it is assumed that full permission has been granted for the use of the image.


4.2 – If there is any doubt as to the copyright of an image we suggest that you do not upload it for the purpose of creating a customised product.


4.3 – All images, artwork or designs will be printed as supplied to us.


4.4 – lovewalls.com cannot be held responsible for any distorted, fuzzy or pixelated products resulting from images and/or designs uploaded by the customer.


4.5 – There may occasionally be a variation in colour between the image uploaded by the customer and the finished product. This variation in colour is caused by the difference between colours displayed on computer screens and printed colours. We cannot provide a refund for any variation in tone.


Handmade Products

5.1 – Some of our products are made by humans and not machines, small imperfections / differences in shape, size and colour can happen and are part of the charm of a handmade product. This part of the handmade process is what makes our products unique and should not be seen as a fault. They will never affect the overall aesthetic of the product and its ability for use as intended.


5.2 – It is the customers or their agent’s responsibility to check that they have received the correct design and colour before altering the product or handing it to any third party for processing. Mistakes in labelling can happen. Once cut or handed onto a third party we cannot accept responsibility for any errors which occasionally do occur.




6.1 – Delivery of your product is made via courier and we aim to deliver your product within 10 working days of your order. In exceptional circumstances we reserve the right to deliver your product within 30 working days. This may be because we have a large amount of orders to process or because of more time consuming customised wallpapers. All delivery times given are approximate.


6.2 – All delivery times are approximate.


6.3 – We have no liability to you in the event that the delivery of your order is delayed due to circumstances beyond our reasonable control, including, but not limited to, strikes or other industrial action, fire, flood, explosion etc.


6.4 – We take every care to ensure that your product reaches you in a good condition. In the unlikely event that your order is damaged in transit, the customer is within their rights to ask for a full refund.


6.5 – Goods damaged in transit should be reported immediately. In the unlikely event that your product is damaged in transit, you should mark the delivery note ‘Damaged on Arrival’. If the delivery note is not marked, we cannot be held responsible for the damaged product.



7.1 – By uploading an image to our website, you are handing copyright to lovewalls.com. You are giving us the right to reprint the image at any given time.


7.2 – All Google images displayed on our website are for reference only. We highly recommend you contacting the owner of the image for consent.


7.3 – Many of the images displayed on lovewalls.com, have been uploaded via previous customers who have granted us permission to re-use or reproduce.


7.4 – Some of the images on lovewalls.com are supplied by Shutterstock, where we have purchased the rights to re-use.


7.5 – We by no means claim to own copyright to any of the images displayed on lovewalls.com. If you see any images displayed on our website that are a concern of copyright, please contact us as we will remove them at the earliest convenience.


7.6 – Goods damaged in transit should be reported immediately. In the unlikely event that your product is damaged in transit, you should mark the delivery note ‘Damaged on Arrival’. If the delivery note is not marked, we cannot be held responsible for the damaged product.



8.1 – At lovewalls.com we are passionate about providing the user with a streamlined ordering process and a simple to use interface. 

8.2 – We use cookies to help assist the use of the site. Cookies are used to store personal data. When revisiting the site, we use cookies to recognise the customer and provide them with relevant information.